Get Help + Contact Support

Need a hand with your Doxie Go SE? We’re here to help!
First, do any of our Top Frequently Answered Questions apply?

  1. I’m having trouble feeding sheets.
  2. How do I get rid of lines on my scans?
  3. Which Doxie Go model do I have?
  4. What do the status lights mean on my Doxie?
  5. How do I staple scans into multi-page PDFs?
  6. Why isn’t the Doxie app recognizing the scanner when it’s connected via USB?
  7. Why is the red LED on?
  8. My Doxie isn’t turning on.
  9. Why does my scanner keep turning off?
  10. Doxie won’t scan and has a flashing red light.
  11. Doxie won’t scan and has a solid white light.
  12. How do I join Doxie to my home or office Wi-Fi network?
  13. I lost one of Doxie Go SE’s included accessories.
  14. What’s new with Doxie Go SE?

If your question isn’t listed above, pick a category below for more frequently answered questions. If you still can’t find your answer on the next page, you’ll find a direct link to contact Doxie Customer Care for expert personal assistance.

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