Doxie tries to feed, but the document won't go in consistently

If you’re having trouble consistently scanning sheets, there’s a few common reasons that that might be the case:

  1. Insert paper to the left, face up, and level. If the sheet isn’t level or to the left, you might have trouble inserting it.
  2. You’re pushing your paper in too slowly, not allowing Doxie to prefeed. Start by inserting your paper quickly, until it stops. Hold until Doxie grabs it. This is called prefeeding.
  3. You’re scanning pages fresh from a laser printer and the sheet won’t go in at all. That’s because these sheets have bit of a curl to the end of the page, which might make feeding difficult for the first hour after printing. Turn the page around, and insert it from the other end. You can easily rotate scans within Doxie’s software.
  4. You’re crushing your sheet by pushing the paper guide into the paper itself. Move the sliding paper guide out of the way.

Here’s a short video on how to get great scans:

  1. Start by inserting your paper quickly, until it stops. Hold until Doxie grabs it. This is called prefeeding.
  2. For the best results prefeeding, support both sides of the page so the document is grabbed squarely.
  3. If you hear Doxie prefeed before you’ve fully inserted the page, remove it, and try again.
  4. Make sure you’re feeding your page straight and level. Don’t feed the page from a high angle.

Sometimes, with pages fresh out of a laser printer, there will be a bit of a curl to the end of the page. This might make feeding difficult for the first hour after printing. Turn the page around, and insert it from the other end. You can easily rotate scans within Doxie’s software.

Doxie has a small paper guide on the right side of the feed slot. Move it entirely out of the way.

It shouldn’t be terribly hard to scan. It’s rare, but technically possible, that if you just can’t get your documents to scan that there’s something wrong with Doxie’s feed motor. If you think something’s wrong with your Doxie’s feeder, contact Doxie Customer Care and we’ll take care of you.