Doxie Q feeds multiple pages at the same time (double feeding)

Doxie uses a rubber roller to grab individual sheets as part of a stack. The ADF can handle up to 5 sheets of regular printing paper. For thicker paper (like cardstock), scan a smaller stack – 3-4 pages – for best results.

If Doxie still grabs more than one sheet at a time during scanning...

• Insert again. Make sure that your stack is firmly placed in the ADF, face down and top of the sheets first, making sure that every sheet is inserted into the paper feeder roller. Lightly tap the top of the stack so that the papers hit a bit of resistance against the feeder. Be careful not to jam the stack into the feeder, like we did in the video above. If you jam a stack of sheets in too far, they'll double feed.
• Stiff, folded paper sticks together. For pages that are wrinkled or stiffly folded together (a stack just taken out of a small envelope, for example), flatten the sheets before scanning.
• Perfect paper clings together. Though it sounds silly, if your stack of paper is a little too "perfect" – freshly printed from a laser printer, for example, your pages can be so neat that they cling together with static electricity. To mitigate this issue, fan out the stack to separate the pages a bit, then put the pages back into a neat stack.
• Insert fewer sheets. If your paper is thicker than normal, it's possible the feeder is overloaded. Try fewer sheets.
• Very wrinkled paper sticks together. If you have a stack of sheets that were balled up and unwrapped, or heavily wrinkled as part of a stack (versus individually wrinkled then stacked), you have a stack of paper that's all wrinkled the same way --so it'll stick together when you try to scan. This shouldn't happen much, but if it does, put every other sheet in the stack upside down, which will make the sheets properly pickable by Doxie. You can rotate the pages later in the Doxie app.
• Clean Doxie’s rollers and separation pad. Try cleaning Doxie with the included microfiber cleaning cloth. After scanning for a while, dust can become stuck on Doxie’s rollers and separation pad, causing multi feeds.
• Check for a worn pick roller and paper pad. Over time, the pick roller and paper pad will wear and need to be replaced. As they wear, Doxie will become more prone to grabbing more than one sheet. The pick roller has a life expectancy of around 100,000 scans while the paper pad is around 7,500 scans (note: scanners sold before May 2017 include a 3,000 scan paper pad). Read more.