Doxie Flip has been discontinued since 2020 and is now obsolete. Limited support is available on this help site. Click here for more information. Have another model? Click here for current Doxie product support.

I see a fixed white line while scanning flipped.

If you're scanning flipped under very bright lighting, you might see a shadow of a white line in your scans. This is the result of the reflection from the light above, and it's from the light passing through the scanning window, to the glass below, then reflecting back on the image sensor at just the right angle.

There's two easy solutions: