Doxie Flip has been discontinued since 2020 and is now obsolete. Limited support is available on this help site. Click here for more information. Have another model? Click here for current Doxie product support.

How do I fix a Code 5 installation error?

Windows only. This error likely indicates that you're trying to install/update the Doxie software while the Doxie app is running. Exit the Doxie app, then try to install again.

If you still get an error, reboot and try installing again.