Doxie Q is not turning on.
Most likely issue: Did you remove the protective plastic for the battery?
Before using Doxie for the first time, make sure to remove the protective plastic packaging for the battery to activate your Doxie Q. Watch the video above to see how, or read these instructions as part of Doxie Q's setup.
If you have removed the plastic and Doxie still doesn't turn on, most likely the battery needs charging.
Recharge Doxie's battery. If the battery is completely drained, you might need it a few minutes to get an initial charge enough to turn Doxie on.
One of these things should do the trick. But if not, there may be an issue with your Doxie's battery: please contact Doxie Customer Care for assistance — we promise to get you a prompt replacement.