Doxie One has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have another model? Click here for current Doxie product support.

Why is the date wrong on my scans?

Doxie One doesn't have an internal clock. So, it doesn't actually know the time you scanned a document. If you access your scans directly without using the Doxie app, they'll have a default date.

If you're asking this, you're likely not accessing your scans the way we designed it. Don't access the scans directly on the SD card – instead, bring your scans into Doxie app. Doxie’s software copies the documents and photos in from Doxie, then makes it easy to organize, stack, save, and share your scans.