Doxie One has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have another model? Click here for current Doxie product support.

Why does Doxie seem frozen?

If Doxie is entirely non-responsive and won't turn off, remove power from the wall and pull out the batteries (if inserted).

This can happen for one of three reasons:

  1. You're using rechargeable batteries, and they're running low.
  2. You're using alkaline batteries and shouldn't be.
  3. You have a defective SD card. Try another memory device.