Doxie tries to feed, but the document doesn't start moving.
If Doxie doesn't grab your paper after pressing Scan, your stack isn't quite in the paper feeder far enough for Doxie to grab your sheet. Just lightly tap the top of the page after you hit Scan to get the feeding started.
This is rare, but can happen if the sheet or stack just isn't inserted enough, or if you're inserting particularly thick paper like cardstock.
If that doesn't help:
- Sometimes, with pages fresh out of a laser printer, there will be a bit of a curl to the end of the page. This might make feeding difficult for the first hour after printing. Turn the page around, and insert it from the other end. You can easily rotate scans within Doxie’s software.
- If both ends of the paper are curled, try to flatten the end of the page going into the feeder first. Place the sheets in the ADF, and press your thumb against the center of the page at the bottom, right above the inner cover. Move your thumb horizontally across the width of the sheet a couple times to flatten the end of the page.
- Clean Doxie’s rollers and separation pad. Try cleaning Doxie with the included microfiber cleaning cloth. After scanning for a while, dust can become stuck on Doxie’s rollers and separation pad, causing feeding issues.
- Check for a worn pick roller and paper pad. Over time, the pick roller and paper pad will wear and need to be replaced. As they wear, Doxie will become more prone to grabbing more than one sheet. The pick roller has a life expectancy of around 100,000 scans while the paper pad is around 7,500 scans (note: scanners sold before May 2017 include a 3,000 scan paper pad). Read more.