Doxie Go Original Series has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have a Doxie Go SE or another newer Doxie model? Click here for current Doxie product support.

Why does Doxie seem frozen?

If Doxie is entirely non-responsive and won't turn off, insert a paper clip in the small hole on the bottom. No scans will be lost.

This is admittedly rare, and often indicates a defective SD card or USB flash drive.

This is usually a one-off thing, but if it keeps happening, contact Doxie Customer Care and let us know. We'd be happy to help troubleshoot further.

Note that inserting a paper clip doesn't do anything more than force the scanner to turn off. It isn't a solution to any other issue you might be experiencing.