Doxie Go Original Series has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have a Doxie Go SE or another newer Doxie model? Click here for current Doxie product support.

Is my Doxie's image sensor damaged?

Usually, you just need to clean Doxie to get rid of lines on your scans. Beyond that, it is rare but possible for Doxie's image sensor to be defective or damaged.

Here's 4 examples of what a damaged sensor looks like:

This image shows a cracked image sensor. This Doxie was probably dropped. If it's a new scanner, the package may have experienced a serious shock during transit.
This image shows a solid white block, indicating a manufacturing defect.
This image shows a solid black block, indicating a manufacturing defect.
This image shows broad bands of color and a solid black block, indicating either a manufacturing defect or a damaged image sensor from a serious shock.

Please note, the original Doxie Go is now obsolete. If you think you have a damaged image sensor, you can take advantage of our Doxie Obsolete Replacement Program, and get a brand new, fully supported Doxie at a discount.