Common Questions

Need a hand with your Doxie Pro? We're here to help!
First, do any of our Top Frequently Answered Questions apply?

  1. My Doxie Pro won’t turn on.
  2. Doxie Pro is plugged in and powered on, but the software doesn’t recognize it.
  3. My Doxie Pro isn’t responding.
  4. The scan button on my Doxie Pro doesn’t do anything.
  5. How do I scan just one side of a page?
  6. How do I turn off double-sided scanning?
  7. Why are my scans blank?
  8. How do I email my scans?
  9. I’m having trouble feeding pages into Doxie Pro.
  10. Lines or smears appear on my scans.
  11. How do I scan documents longer than 14 inches?
  12. I can’t find Doxie after installing.

If your question isn't listed above, pick a category below for more frequently answered questions. If you still can't find your answer on the next page, you'll find a direct link to contact Doxie Customer Care for expert personal assistance.