I get an Authorization Required message when I try to import scans.

If you're getting a message – "Authorization Required" – on import in the iOS app, you probably have a password protecting your scanner. Enter the password you configured from within Doxie for iOS or the Doxie Desktop App. The password will be saved in Doxie for iOS, and you will not be prompted to enter it again until the password becomes invalid.

Lost your password?

If you've lost your password, you can reset Doxie to factory defaults – you won’t lose any scans in memory.