The iOS app isn't finding my Doxie

First, double check that your iOS device has joined Doxie's network

1. Turn on Doxie. Press and hold down the power button for a moment.
2. Enable Wi-Fi. Turn on Wi-Fi by holding down the Scan button for a few seconds until the Wi-Fi symbol appears on the LCD screen. Wait for the blue LED light to appear.
3. ... then join Doxie's network. Open Settings, tap Wi-Fi, and select Doxie's network.
   

   

4. Optionally, if you've configured Doxie to connect to your local Wi-Fi network, join that network instead – you want to be on the same network as your Doxie.

Next, reset

If you're still having trouble connecting, reset Doxie's Wi-Fi. Resetting Wi-Fi restores the Wi-Fi system to its default settings, and is helpful for troubleshooting Wi-Fi issues.

1. Turn on scanner and Wi-Fi. Make sure the blue Wi-Fi LED is on.
2. Insert a paper clip in the reset hole on the back of Doxie Q and hold it down for about 10-15 seconds until the blue LED turns off.
3. Release the reset button.
4. When reset is complete, the blue LED will come back on - the whole process takes about 90 seconds.

Note: Resetting Wi-Fi will revert the scanner back to the default name. You may need to turn your device's Wi-Fi off and back on to see the scanner again.