Why does Doxie for Windows show a “Bad Timezone name” error?
Updated November 6th, 2026
If you're in British Columbia, Alberta, Manitoba, or a nearby area that stopped changing its clocks this fall, the Doxie app for Windows may close with a Doxie Runtime Exception that says:
Bad Timezone name: British Columbia Standard Time
Instead of British Columbia, it may say Alberta Standard Time or Manitoba Standard Time. The error appears when you open Doxie or shortly after.
This only happens on Windows 11 PCs that have Microsoft's September or October 2026 updates, which added the new time zones for these areas.
We know about this problem, and we're planning to fix it in a future version of the Doxie app. Until then, you can use Doxie by changing your PC's time zone, using the steps below.
What happened
On November 1, 2026, British Columbia, Alberta, and Manitoba stopped changing their clocks, and so did the Northwest Territories and northwestern Ontario. Microsoft's updates added a new time zone for each province, and many PCs switched to it automatically. The Doxie app doesn't recognize the new time zones yet, so it closes with this error.
Doxie isn't the only app affected. Microsoft's article on the Canada 2026 time zone changes lists its own apps that need changes for the new time zones, including Outlook and Teams.
How to get Doxie working again
Set Windows to a different time zone that has the same time as yours:
- Close Doxie.
- Open Start > Settings > Time & language > Date & time.
- Turn off Set time zone automatically. Otherwise, Windows switches back to the new time zone.
- In the Time zone list, choose the time zone from this table, then open Doxie again:
| If the error says | Your time zone in Windows | Change it to |
|---|---|---|
| British Columbia Standard Time | (UTC-07:00) Pacific Time (British Columbia) | (UTC-07:00) Arizona |
| Alberta Standard Time | (UTC-06:00) Mountain Time (Alberta) | (UTC-06:00) Saskatchewan |
| Manitoba Standard Time | (UTC-05:00) Manitoba | (UTC-05:00) Bogota, Lima, Quito |
Your PC will show the time zone as Arizona, Saskatchewan, or Bogota, but the time will be correct all year.
Don't choose Pacific, Mountain, or Central Time (US & Canada). Doxie works with them, but your PC's clock will be one hour wrong.
When the fix is ready
Per company policy, we can't commit to specific features or timing of unreleased software. When the updated Doxie app is ready, you'll be able to install it right from the app, the same way you always update Doxie. If you have update notifications turned on, the app will tell you when it's available. Otherwise, you can always download the latest version from our website. After you update, turn Set time zone automatically back on.