Get Help + Contact Support

Need a hand with your Doxie Go? We’re here to help!
First, do any of our Top Frequently Answered Questions apply?

  1. Which Doxie model do I have?
  2. Why isn’t the Doxie app recognizing the scanner when it’s connected via USB?
  3. I’m having trouble feeding sheets.
  4. How do I zoom into scans?
  5. How do I fix a “The disk was not ejected properly” error?
  6. Doxie isn’t charging properly via wall power.
  7. How do I get my scans to feed straight?
  8. What do the status lights mean on my Doxie Go?
  9. How do I get rid of lines on my scans? (cleaning Doxie)
  10. How do I staple scans into multi-page PDFs?
  11. How do I join Doxie Go Wi-Fi to my home or office network?
  12. I lost my cleaning tool, calibration sheet, or photo sleeve.
  13. Doxie Go sunset product status

If your question isn’t listed above, pick a category below for more frequently answered questions. If you still can’t find your answer on the next page, you’ll find a direct link to contact Doxie Customer Care for expert personal assistance.

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