Doxie Go Original Series has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have a Doxie Go SE or another newer Doxie model? Click here for current Doxie product support.

How do I fix an "Import Error"?

This is a corrupted image file stuck in memory. This kind of thing can happen if Doxie is turned off while scanning, or if an SD card or flash drive is pulled while in use.

Import all your other scans, then remove the corrupted image file manually to resolve this issue:

  1. Connect Doxie Go via USB, then turn it on to mount Doxie's internal storage. If you're using an SD card or USB flash drive, connect it instead.

  2. Mac: Instead of clicking the Import button, go to the Finder and select Go > Computer from the menu bar. You should see a list of connected drives. Select DOXIE or the drive you're using.

    Windows: Open My Computer, then open DOXIE or the drive you're using.

  3. Delete the corrupted scans from the DCIM or DOXIE folder.