Doxie One has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have another model? Click here for current Doxie product support.

Get Help: Connect & Import

  1. Why isn’t the Doxie app recognizing the scanner when it’s connected?
  2. Why is the date wrong on my scans?
  3. How do I fix a “The disk was not ejected properly” error?
  4. How do I fix an "Import Error"?
  5. How do I prevent Dropbox from trying to import my scans?
  6. Why do apps like Photos open when I connect Doxie?
  7. Can I change the format of my scans?
  8. I lost my Doxie One USB cable.
  9. Does Doxie One support my Chromebook (Chrome OS)?