I’ve read all the FAQs but Wi-Fi still isn’t working right.

Contact us for expert assistance — we’re here to help.

While you’re working with us, you can get scanning right away by using Doxie in direct mode or via USB sync.

How do I reset Doxie’s Wi-Fi settings?

Follow these steps to reset your Doxie's Wi-fi system.

How do I create a diagnostic file for Doxie Customer Care?

Join Doxie’s direct network, open Preferences > Wi-Fi in the Doxie software, select the scanner, then hold down the Option/Alt key. The Get Info button will change to “Debug”, which will save a data file of diagnostic data from the scanner. Provide us with this file.