Doxie Go Original Series has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have a Doxie Go SE or another newer Doxie model? Click here for current Doxie product support.

Why does Doxie turn off while importing scans?

There's two reasons that Doxie might be turning off during import:

Most likely: The battery is nearly dead or Doxie isn't charging right -- see here for tips and troubleshooting.

Less likely: Doxie falls asleep after about 5 minutes. If you have hundreds of large scans in memory, Doxie might fall asleep during import -- tap the power button to keep Doxie awake.