Doxie Go Original Series has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have a Doxie Go SE or another newer Doxie model? Click here for current Doxie product support.

The iOS app isn't finding my Doxie

First, double check that your iOS device has joined Doxie's network

  1. Turn on Doxie. Press and hold down the power button for a moment.
  2. Enable Wi-Fi. Turn on Wi-Fi by pushing the Wi-Fi button on the back, the wait for the light to turn solid blue.
  3. ... then join Doxie's network. Open Settings, tap Wi-Fi, and select Doxie's network.
  4. Optionally, if you've configured Doxie to connect to your local Wi-Fi network, join that network instead – you want to be on the same network as your Doxie.

Next, reset

If you're still having trouble connecting, reset Doxie's Wi-Fi. Resetting Wi-Fi restores the Wi-Fi system to its default settings, and is helpful for troubleshooting Wi-Fi issues.

  1. Turn on scanner.
  2. Hold down the Wi-Fi button for 15 seconds, then wait until Doxie’s blue light stops flashing.
  3. When reset is complete, the LED will return to solid blue. The whole process takes about 60 seconds.

Note: Resetting Wi-Fi will revert the scanner back to the default name. You may need to turn your device's Wi-Fi off and back on to see the scanner again.