Doxie Go Original Series has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have a Doxie Go SE or another newer Doxie model? Click here for current Doxie product support.

Join Wi-Fi Networks

Doxie can join up to 5 home or office networks. When you turn on Doxie's Wi-Fi feature, it'll look for these joined networks – if it can't find them nearby (because, perhaps, you're out and about), it'll create its own network so you can still access your scans.

In most cases, joining a network is easy – but Wi-Fi is deceptively complicated, so in the few cases it doesn't work right, check out our detailed troubleshooting information. If you're still having trouble, contact Doxie Customer Care for expert assistance.

Before you start, take note of what Wi-Fi network you're currently connected to, and make sure you know your correct Wi-Fi password. Your Wi-Fi network must meet Doxie's system requirements to be joined.

First, join Doxie's network

  1. Join Doxie's direct network. If you haven't done this yet, do so when importing scans for the first time.
  2. Click the Configure button in Preferences > Wi-Fi. You can also click the Wi-Fi icon that appears in the main window.
  3. Click "Add Network" – Doxie shows a list of networks in range. If you see your network and it's a standard, non-fancy network, this will be easy – select it, type your password, and click "Test Network."
  4. Wait up to 45 seconds for Doxie to restart and join your network. When Doxie stops flashing, it's completed its search.

Next, confirm a successful connection

  1. Use your computer's Wi-Fi menu to re-join the same network you just joined Doxie to.
  2. Open the Doxie app (if it's not open already), and wait up to 20 seconds for Doxie to be discovered by the software. You'll see a popup menu and Wi-Fi symbol at the top right of the main Doxie window.

How'd it go?

If you're back on your network and you see Doxie on that same network, you're done. Now, when you turn on Doxie's Wi-Fi feature, it'll look for your network as a priority over creating its own. Open the Doxie app on your computer or mobile device to discover your Doxie and import scans.

If it didn't work out – you can't find your network, your scanner didn't join the network, or there's some other issue, let's proceed to troubleshoot.