Doxie won't feed sheets at all
If Doxie won't feed any sheets at all, there's a few reasons why this might be the case:
- Is your Doxie completely unresponsive? This usually means Doxie is "frozen" - here's how to fix.
- Are you inserting your sheets aligned to the left? Insert paper to the left, face up, and level.
- Try feeding Doxie's calibration sheet. Does it feed? If it does, then Doxie's working, but you're seeing inconsistent feeding. Here's how to fix.
- Do you hear a buzzing or grinding sound? If Doxie won't feed at all and you hear a loud buzzing sound, this indicates a rather rare condition with Doxie's feed motor, sometimes the result of a substantial jolt during shipping. Please note, the original Doxie Go is now obsolete, but you can take advantage of our Doxie Obsolete Replacement Program, and get a brand new, fully supported Doxie at a discount.
- Are you using a compatible SD card or USB flash drive? Most SD cards and USB flash drives will work with Doxie Go, though there are certain types that are not compatible. If you have an incompatible SD card or USB flash drive, Doxie Go will flash rapidly and refuse to feed. Here’s more information on compatible SD cards.
- Is your Doxie reporting an error condition? If the rectangular LED is flashing rapidly, that indicates an error condition. An error condition can be caused by things like a paper jam or memory issues. Here’s more information on error conditions.