New Doxie: flashing green light when I try to scan.

April 2024: This is an issue that affects a small number of Doxie Go SE units sold in March and April 2024. It's easily fixed with the steps below.

If your brand new Doxie Go SE is showing a rapidly flashing green or orange light when you try to scan – we've identified an issue affecting a small number of units where the included SD card was improperly formatted, and Doxie will refuse to scan to it as a result.

We're so sorry about this! We've since corrected the issue with card formatting. If you're affected, this is easy to fix yourself so you can get up and scanning right away. Just follow the steps below.

Need a helping hand? We'll walk you through this personally if you'd like a hand, and also answer any Doxie questions for you at the same time. Click here to have us call you for personal assistance.

Note: Reformatting the SD card erases all data on the card. If you have any photos, scans, or other files on the card that you wish to save, import them into Doxie's app or copy them off of the card before reformatting.

If you're using macOS

  1. Plug Doxie into your computer and power it on, with the SD card inserted.
  2. Press Command + Spacebar to search for and open up Disk Utility.
  3. Locate and select your scanner's SD card on the lefthand size.
  4. Rename your card. If the name of the SD card is anything other than "DOXIE_SD" (for example, if it's "DOXIE" or "UNTITLED"), rename it to DOXIE_SD and press enter. The name should look exactly like what's pictured in the image below.
  5. Click the Erase button in the top toolbar.
  6. A new window will appear. Double-check that Name is DOXIE_SD, and that the Format is MS-DOS (FAT32).
  7. Click Erase, wait for the reformatting process to complete, then click Done.
  8. Power your scanner off, unplug it from USB, and then turn it on again.
  9. That's it! Now try scanning, and it should work.

If you're using Windows

  1. Plug Doxie into your computer and power it on, with the SD card inserted.
  2. Open File Explorer, and select “This PC” from the left-side panel.
  3. You should see your SD card listed. Right-click on it, then choose Format.
  4. A new window will appear. Make sure the File System is FAT32.
  5. If the Volume Label says anything other than "DOXIE_SD" (for example, if it's "DOXIE" or "UNTITLED"), rename it to DOXIE_SD.
  6. Click on the “Start” button to begin the formatting process.
  7. When formatting is done, power your scanner off, unplug it from USB, and then turn it on again.
  8. That's it! Now try scanning, and it should work.

Need a helping hand? We'll walk you through this personally if you'd like a hand, and also answer any Doxie questions for you at the same time. Click here to have us call you for personal assistance.