Doxie won't scan and has a flashing red light.
There are two possibilities.
![](https://help.getdoxie.com/content/doxiegoSE/08_faq/power-physical/04_red/DX240-Help_Site_Status_Lights-300dpi-600dpi-Charge_Now_Error-v1.gif)
Charge Now Error: When Doxie’s battery is too low to scan, it’ll flash red, slowly (about once a second). Connect Doxie to your computer, a powered USB hub, or a USB charger to begin charging.
![](https://help.getdoxie.com/content/doxiegoSE/08_faq/power-physical/04_red/DX240-Help_Site_Status_Lights-300dpi-600dpi-Other_Error-v1.gif)
Other Error: A rapid red flash (about 4 times a second) indicates an error such as a paper jam or the top cover is open.