Doxie Go Original Series has been discontinued since 2017 and is now obsolete. Limited support is available on this help site. Click here for more information. Have a Doxie Go SE or another newer Doxie model? Click here for current Doxie product support.

Get Help: Importing via USB

  1. Why isn't the Doxie app recognizing the scanner when it's connected via USB?
  2. Why does Doxie turn off while importing scans?
  3. Why is the date wrong on my scans?
  4. How do I fix a "The disk was not ejected properly" error?
  5. How do I fix an "Import Error"?
  6. Can I change the format of my scans?
  7. I lost my Doxie Go USB cable.
  8. How do I make my scans save as PDFs?
  9. Does Doxie Go support my Chromebook (Chrome OS)?