Scanner Not Connected

Doxie Pro is plugged in but the software doesn't see it? Let's fix that.

Doxie Pro is plugged in but software says "No Scanner Connected"

The cable icon on Doxie's screen means it's connected on its end. If the software on your computer doesn't see it, here are a few things to check:

Check Your USB Connection

• Try a different USB port on your computer — a direct connection works best
• If you're using a USB hub, try plugging directly into your computer instead
• Make sure you're using the included USB cable (or a quality replacement)

On Mac

Check System Settings > Privacy & Security > Accessories and make sure "Allow accessories to connect" is enabled.

On Windows

Sometimes Windows picks the wrong driver. To fix it:

1. Quit Doxie's software
2. Open Device Manager (right-click the Start button > Device Manager)
3. Find Doxie Pro, right-click it, and select "Uninstall device"
4. Reopen Doxie's software — it will install the correct driver

Still not connecting?

Try restarting your computer with Doxie plugged in — sometimes the USB connection needs a fresh start.

If you're still having trouble, contact us — we're here to help.

Need a hand?

We're here to help! Email in a question and we'll assist you personally.