Consumables

Doxie Q utilizes two consumables – parts that wear out that occasionally need to be replaced.

If your Doxie Q is relatively new, you definitely don't need a replacement paper pad or pick roller. If you're having trouble with scanning or feeding, check out our scanning help site or contact Doxie Customer Care for expert assistance.

Do I need a replacement paper pad?

Doxie's paper pad is a rubber and metal pad that applies pressure to stacks of paper as they scan, allowing Doxie's automatic feeder and rollers to "grab" one sheet a time. It may need to be replaced if you start to see recurring feeding issues that did not routinely occur previously (specifically, double feeding or paper not starting to feed at all). We estimate that the paper pad has a 7,500 scan life before it needs to be replaced.

If you purchased Doxie Q before May 2017, the paper pad that came pre-installed with your scanner has a 3,000 scan cycle. All replacement paper pads have a 7,500 scan cycle and are fully compatible with your Doxie.

Read more: How to evaluate, order, and install a replacement paper pad

Do I need a replacement pick roller?

Doxie's rubber pick roller moves to “grab” single sheets of paper from a stack. It may need to be replaced if you start to see recurring feeding issues that did not routinely occur previously (specifically, double feeding or paper not starting to feed at all). We estimate that the pick roller has a 100,000 scan life before it needs to be replaced (that's a lot of scans!).

You can take out the roller (see the installation instructions below) and observe little bits of rubber wearing off – as more rubber wears off, the roller eventually wears out and needs to be replaced.

Read more: How to evaluate, order, and install a replacement pick roller

Need a hand?

We're here to help! Check out the FAQs, contact us for help, or have us call you for personal assistance.